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Reservations Agent -RBI

Location:San Diego/Rancho Bernardo, CA
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Please open Benefits tab
Employment Type:Full Time
Department:RBI - Sales/Marketing
Description:

Are you outgoing with a passion for helping others? If so, JC Resorts is currently seeking a Reservations Agent to join our Rancho Bernardo Inn property.

Rancho Bernardo Inn, a member of Preferred Hotels and Resorts Worldwide, is the distinguished holder of many honors, including Mobil Four Star (18 years), and AAA Four Diamond (32 consecutive years) ratings. Rancho Bernardo Inn is owned by JC Resorts, whose other properties include Surf & Sand Resort, Temecula Creek Inn, and JC Golf.

Since 1971, JC Resorts has been a proven leader in the management and operation of premium golf and resort properties where diverse entities are united by the same authentic vision - MAKING MEMORIES. EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.

Duties:Duties include to seek to close every leisure sales opportunity by providing a strong rapport, accurate information and focusing on the selling the experience. Strickly adhering to any other sales techniques or strategies as directed. To provide essential resort information and follow through on all communication methods regarding guests' needs to ensure their experience is enjoyable. To resolve all customer complaints in a diplomatic and effective manner, utilizing all available resources to satisfy the guest's needs.
Qualifications:

Strong sales ability, excellent technical acumen, attention to detail, guest services focus, organized and self motivated. Must have minimum one year customer service or sales experience. Must be computer literate and display knowledge of currently accepted business telephone etiquette. Previous inbound or outbound call center experience preferred.

JC Resorts/Rancho Bernardo Inn is an Equal Opportunity Employer EOE/M/F/D/V

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